Archive for December, 2007

Navisite Issues Arise Again

December 19, 2007 at 6:27 pm · Filed under Navisite Experience ·Tagged , ,

Well folks, we’re 4 hours into another Navisite networking issue.  This time, the issue is unknown and communication is again very poor.  Very little information is being shared from Navisite to it’s customer base and frustrations are certainly mounting.  At this time, the issue appears to be limited to servers / clients that were purchased from Alabanza, I don’t have a way to see if clients outside of that network are being affected, so the reach of the outage is unfortunately unknown.

I am unsure of why such downtimes are taking place.  The network operations center we were transferred to was supposed to be a highly redundant, highly available network so this outage is really very suprising.  In 5 years with Alabanza, I saw one major outage, and that was due to a large underground fire.  This is the second major outage from Navisite for it’s Alabanza clients in less than 60 days.

I hope that Navisite investors and those who use this company will begin asking why these issues are arising, and what will stop them from happening in the future.

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Web Site Outages

December 19, 2007 at 3:06 pm · Filed under Support ·Tagged ,

We are currently experiencing network issues, we will update as soon as we have more information.  Please be patient as we look into this issue.

 Update – This is an Email we’ve received from our NOC regarding the issues. 

The purpose of this email communication is to notify you that there is currently an issue with your environment that may or may not impact you. A ticket has been opened for this and our engineers are currently investigating the issue. More updates will follow as information becomes available.

If you have any additional questions or concerns, or if you would like to request a formal incident review, please contact the NOC, your Client Manager or the Client Care Center.

We apologize for any inconvenience that this incident may have caused and appreciate your patience.

NOC Monitor

Update: Status of Servers

Our main server is back online, however, numerous servers are still out at Navisite.  The current story out of Navisite is that this issue has to do with a patch associated with the Virtual Servers they are running in their datacenter.  This is absolutely amazing that they’ve reached a point like this with their operation.

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