Archive for Navisite Experience

Navisite Does It Again – Clients Offline

Clients of WorldFire Business Marketing and Services are currently offline of 3-4 hours for a blade server update at Naiviste.  I will update this blog as the updates progress.

Navisite simply does not understand the business they are in.  After speaking with Tech Support, I found out that 40-50 servers of former Alabanza clients are down for this “update”.  They are updating the firmware to the blade servers for “better performance”.  I just don’t understand, how a firm with the “expertise” that Navisite supposedly has constantly has server issues, constantly has to update various issues with these servers, and the updates always require the servers to come offline.

There is simply no understanding from within Navisite of the affect of these updates on smaller companies that cannot afford redundant hosting servers for their web sites.  Companies that are reliant upon high quality service and are not receiving it.

I can honestly say that I’m still an unhappy hijacked former Alabanza client.

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Navisite Issues Arise Again

Well folks, we’re 4 hours into another Navisite networking issue.  This time, the issue is unknown and communication is again very poor.  Very little information is being shared from Navisite to it’s customer base and frustrations are certainly mounting.  At this time, the issue appears to be limited to servers / clients that were purchased from Alabanza, I don’t have a way to see if clients outside of that network are being affected, so the reach of the outage is unfortunately unknown.

I am unsure of why such downtimes are taking place.  The network operations center we were transferred to was supposed to be a highly redundant, highly available network so this outage is really very suprising.  In 5 years with Alabanza, I saw one major outage, and that was due to a large underground fire.  This is the second major outage from Navisite for it’s Alabanza clients in less than 60 days.

I hope that Navisite investors and those who use this company will begin asking why these issues are arising, and what will stop them from happening in the future.

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Still more thoughts on the Navisite debacle…

The thoughts and comments keep coming on the Navisite debacle of last week.

 Here is a great article on what Navisite should have done, and unfortunately didn’t do.  I must say that what dissapointed me most about this entire debacle, of course after the hosting issues, was the lack of information and the disinformation that was distributed by the Navisite team during the first 72 hours of the datacenter migration fiasco.

 As a navisite client, I’ve been very dissapointed with how this situation was handled and hope that they will do the right things for their clients.

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Curbstone – Just one company affected by Navisite out of Thousands

This story is one of many that could be told surrounding the issues created by Navisite from a poor and unplanned datacenter move and migration.  This story comes from Ira Chandler of Curbstone.  Definately worth the read.

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Curbstone is a small software company based in Greater Metropolitan Ball Ground, Georgia.  Population 783.  We sell and support software for the IBM Midrange platform AS/400 (aka iSeries, System i).  Our software is used by over 200 companies around the country to process credit card transactions directly through their AS/400s for retail, mail order, telephone order, and e-commerce.  We support the major authorization networks and banks in the US and Canada.  

Our customers include travelocity.com, Campbell Hausfeld, Rand McNally, Conde Nast, NY Life, American Racing Wheels, CorvetteAmerica.com, Adorama.com, BYU, MIT, Columbia U., US Space and Rocket Center – SpaceCamp.com, and many others.  Our dedicated support site Curb911.com, and our primary marketing site for the credit card software, AS400CreditCard.com, have been down for almost one solid week, since last Friday at 10pm.

The impact has been devastating.  Our customer pay for our support services on an annual basis, and we pride ourselves on GREAT service.  The primary means of support is our on-line Issue Tracker based from the Curb911.com site.  As our customers only occasionally have support issues, as each finds the site missing, we are getting frantic phone calls concerned that something has happened to our company.  Our support staff is now handling all support by phone, taking CONSIDERABLY more time than the efficient Issue Tracking System we have used for 5 years.

AtlantaVirtual.com has been a rock of reliability and trustworthy service for those five years, hosting at least 20 sites for us, with a total of maybe four hours of unexpected downtime over the period.  Alabanza and AtlantaVirtual had done a great job of providing excellent service.  Alex Whetsell from AtlantaVirtual.com has been a trusted vendor and respected expert to guide us on our hosting needs.

Our marketing site being down is costing money.  We get almost 100% of our leads from our marketing site, and that has stopped for a week.  No telling what the impression is when customers go to the site and it is not there.  We had achieved a great Google Page Rank over the years and that must be deteriorating now that the site is off line for so long.

Basically, we look like idiots to our customers and prospects.  This will have a grave impact on our bottom line, as we have lost credibility in a market that demands the utmost in reliability, and have lost 1/4 of a month of leads…

We look forward to a class action suit against Navisite, so they can learn to use better judgment next time.  Of course, we will NOT be hosting there ever again, and are preparing to move all of our sites.  Duhhh.

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Community Thoughts on the Issues Surrounding Navisite

I have come across a number of articles and blog posts regarding the recent navisite datacenter migration of the Alabanza data center from Baltimore, MD to Andover, MA.  If you are unaware of this serious issue, make sure to take the time to find out what unreal items have taken place to over 175,000 domain owners across the world.

 Here is a list of links to articles on the topic.

Now, there are also numerous discussions among the major web hosting and web design community boards about this issue.

Of course, I could go on and on, but I definately wanted to get the news out that this is not a small event, and that there are still some sites that are down and not online today, 7 days later! 

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Navisite datacenter issues still ongoing!

It’s amazing to me, nearly 6 full days into this fiasco, and there are still clients down to the outage based on near incompetence on the part of Navisite.  Here is another story highlighting the issues that are still ongoing at Navisite.

http://www.eweek.com/article2/0,1895,2214094,00.asp

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Navisite Datacenter – Affecting over 3000 merchants worldwide!

This is the first story in our line of stories on the affect of the poor handling of the datacenter migration from the Alabanza NOC to the Navisite NOC in Andover, MA.  Navisite needs to realize that not only did they affect 400+ hosting companies, and tens of thousands of clients of those hosting companies, but the outage had a reach well beyond their client base.

This story was sent to me by Tom Mahoney, Director of Merchant 911, an organization helping merchants prevent chargebacks from their credit card customers.

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I’d like to add one of the less visible problems to the pot of
headaches the NaviSite Fiasco has caused.

I maintain a website for almost 3700 e-Commerce merchants that use
the site’s credit card fraud prevention tools.  These merchants
haven’t had access to those tools since Friday night.  I charge no
fees so I’m not loosing money other than a bit of revenue from
advertising, but these merchants depend on our site to help them
protect themselves against credit card fraud.

For a NOC to shut down servers to load them in a truck and cause 3 or
4 days of downtime without any notice is inexcusable.

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 Tom really shows us how this situation had a far greater reach than many might have thought.  Thanks to Tom for taking the time to share his story with us.

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