Navisite CEO Offers Information on Alabanza Datacenter Migration Fiasco

A note from the desk of CEO Arthur Becker

Dear Alabanza Customer,

I want to extend my most sincere appreciation for your patience and forebearance as we resolved the technical issues that disrupted service during the planned data center migration from Baltimore, MD to our SAS70 certified facility in Andover, MA.

I understand that this has affected your business and your customers, and apologize for the inconvenience and disruption. This is not the standard for NaviSite. While we had planned this migration for months, we did not anticipate a number of scenarios that became major issues during the execution of the migration. Despite the fact that we have acquired a number of companies during the past few years and both consolidated data centers and migrated data, we had never encountered the series of problems that we saw earlier this week.

In preparation for this migration, NaviSite made significant investments to refresh and update the underlying server infrastructure for the Alabanza customers in our Andover data center. This new platform is built upon several state-of-the-art technologies including SUN virtualization hardware with VMWare and EMC storage area networks. The environment is designed to dramatically improve scalability and reliability, and provides more elastic computing. In addition, given NaviSite’s commitment to the Green Grid initiative, the new infrastructure is also more environmentally friendly.

During the migration process, NaviSite mobilized an unprecedented number of technical and support personnel to focus on restoring service with a 24×7 coverage, and opened up multiple communication channels, including its web site and inbound telephone centers in the US and in our India office to inform and assure customers.

As our technical experts identify the root cause(s) of the process failure we will design appropriate remediation programs to accommodate the service disruption. We will also host an all hands conference call for our Alabanza customers in the near future so that we can communicate the reasons for this service disruption in greater detail.

Once again, thank you for your forbearance, patience and understanding.

Best Regards,

Arthur Becker
Chief Executive Officer
NaviSite, Inc.

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1 Comment »

  1. What a discrace, Navi Site cost me 1/3 of my business and then they offered me 50% off of one months server hosting fees.

    You are a discrace and I am looking forward to my day in court against you.

    Paul Klerck
    Director
    http://www.infoinkit.com.au

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