Navisite Datacenter Migration – Issues Started Saturday

Dear Clients,

Beginning on Saturday morning, at approximately 5 AM EST, our server was taken offline to begin a transition to a new datacenter.  This process was set to be an overnight transition and up no later than 10 AM on Saturday morning.

Prior to this day, we were unaware that this was the official date of the transition.  We were sent an original email outlining the purchase of our hosting provider by Navisite and that there would be a transition at some point.  Dates were not specific at that time.

On Saturday morning, I awoke to find our servers offline.  I got to the proper support channels and was told that we would be up by 12 noon.  Obviously, this wasn’t the case.

New up times ranged from 6PM Saturday, to 10 PM Saturday and at this point, they are not giving out any time frames as they have not met any of their commitments.  I will continue to post updates and notes on this blog for your information.

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